Call Customer Services on: +1-888-222-1155

Welcome

Tel. 408-945-8401
sales@jnaindustries.com
Business Hours: 8:00 AM to 5:00 PM, Pacific Time.

Customer Service

 

Shipping & Delivery

Damaged Freight Deliveries Notice:

We recommend you do not sign for any deliveries until you've inspected the shipment for damage.  If any suspected damage is found, write "Damaged Items" across the driver's delivery receipt. This will enable you to obtain compensation or replacement parts in the event of shipping damage. We cannot accept returns on damaged shipments that have been signed for.

International Shipping

Any orders shipped outside of North America will be subject to a minimum order amount of $900 USD. Additionally, J & A reserves the right to refuse or cancel any order placed or shipped outside of North America. Hazardous materials may require additional charges for labeling, packaging and declarations.

Privacy & Security

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: confirmations and other necessary, non-promotional e-mails cannot be opted out of).

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below.

The term "outside parties" does not include www.jnaindustries.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Do We Use "Cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Returns & Replacements

If your items are damaged or defective upon arrival through no fault of your own, you are eligible for a return at no cost to you. Please contact J & A for an RMA number. To obtain an RMA number for an item, you must call J & A within 30 days of purchase. Items that are returned without an issued

RMA number will be refused.

All other returns are subject to a restocking fee of $50.000 or 25% of the purchase price, whichever is grater. The customer is responsible for the freight charges on all return shipments. Items must be returned with all original accessories, manuals, documents and packaging in salable condition.

Unfortunately, we cannot accept returns for internationally shipped orders.

We cannot accept returns for the following items:

• Customized and built-to-order items, including custom color items,workbenches ,Chairs, Carts , Racks, lifts and all other products.